Terms and Conditions (T&Cs)

EVENTS

1. General These Terms and Conditions are an integral part of all offers made by RIKOLONIA – Rikschamarketing and Event e.K. (hereinafter referred to as the "Service Provider") for the conclusion of contracts, especially for the conclusion of event and city tour agreements. Any general terms and conditions of the other contracting party (hereinafter referred to as the "Client") shall not apply, even if the Service Provider does not expressly object to them. Deviating agreements made by the Client are only binding if confirmed in writing by the Service Provider.
2. Contract Conclusion and Duration a) All offers created by the Service Provider are non-binding. A legally binding contract only comes into effect with the written confirmation of the Client's booking by the Service Provider. Amendments and additions to the concluded advertising contracts must also be made in writing in accordance with §126 of the German Civil Code (BGB). b) The contract is concluded by booking an event with Rikolonia. The booking becomes legally binding through a written confirmation from Rikolonia. Contracts for events and city tours are binding and have a duration specified in the contract. c) If the agreed departure time for an event is delayed by more than 10 minutes, we reserve the right to charge additional payment for the extra waiting time. This additional payment will be based on the hourly rates agreed in the contract and will be invoiced proportionally to the duration of the delay.
3. Vouchers The dispatch of vouchers is carried out immediately after the order is placed – usually on the same working day. The delivery of vouchers is sent to the delivery address provided by the Client. The purchase contract for the voucher becomes valid upon delivery to the Client. Rikolonia e.K. assumes no liability for late delivery of vouchers or related damages. Vouchers are dispatched at the Client's own risk. The cost for shipping and handling is €3.00. Printing the voucher is also possible and free of charge. The voucher must be paid for in advance using one of the available payment methods. To redeem the voucher, an appointment must be made, and the voucher must be brought to the appointment. If the appointment cannot be kept, the Client must cancel it at least 24 hours in advance. If the Client does not show up without canceling, the voucher is considered redeemed and loses its validity.
4. Cancellation Policy If the Client cancels the order up to 48 hours before the event starts, no cancellation fee will be charged. If canceled up to 2 hours before the event, 50% of the event price is due. In case of a cancellation within 2 hours before the start of the event, 80% of the event price is due. If the Client terminates the contract prematurely after the event has started, 100% of the contract value is payable to the Service Provider. If the event cannot take place due to force majeure occurring 2 hours or less before the event, 50% of the event price is due.

Force majeure refers to any external event that is not inherent in the nature of the threatened object (objective condition) and cannot be averted or rendered harmless even with the utmost care. This includes, for example, natural disasters of any kind, such as earthquakes, floods, storms, etc.

1. Service Provider’s Performance a) In the case of event contracts, the Service Provider is obliged to transport the agreed number of people using velocabs at the agreed location and during the agreed time. The velocabs will transport passengers on behalf of and at the expense of the Client. b) The velocabs are generally provided and maintained by the Service Provider or one of its partners at its own expense, ensuring they meet technical and aesthetic standards. The Service Provider guarantees that only adequately trained drivers will be deployed. c) Branded vehicles of the Service Provider will be used for event contracts. The Client has no right to demand neutral vehicles.
2. Documentation For documentation purposes, the Service Provider is entitled to use advertising and documentation material of the Client for its own purposes.
3. Payments a) The event prices listed in the offer are inclusive of the current VAT unless otherwise stated. b) The Client shall pay 100% of the agreed price within two weeks of the Service Provider’s confirmation of the order. Other payment arrangements require special agreement and can only be accepted with the written approval of the Service Provider.
4. Fulfillment of Public Law Obligations a) The Service Provider assures that, to the best of its knowledge, all necessary official permits required for operating the velocabs will be obtained on time, either by the Service Provider or by a partner. If the Service Provider is prevented from commencing operations due to public law obligations, both parties have the right to withdraw from the contract. The same applies if the Service Provider is forced to cease operations after commencing service. b) The current legal situation generally allows the Service Provider to operate its vehicles anywhere that conventional bicycles can be used under public right of use. Should public law obligations prevent the Service Provider from accessing certain areas (e.g., during major events), the contract between the Client and the Service Provider will be adjusted in accordance with § 313 I BGB regarding the area of use. The same applies if paid passenger transport is permitted but unpaid transport is not allowed by law. c) In the event of non-commencement of operations, any fees already paid will be promptly refunded. In the case of termination or temporary suspension of the operation, the corresponding proportion of the fee will be refunded. Further claims by the Client are excluded. In particular, the partial spatial restriction of the Service Provider's performance due to public law obligations does not entitle the Client to withdraw from the entire contract or claim a refund.
5. Insurance Sufficient insurance coverage is in place for both the drivers and passengers of the velocabs. A copy of the insurance policy will be provided to the Client upon request.
6. Liability for Damages The Client's claims for damages against the Service Provider are limited to the compensation for typically foreseeable damages unless intentional or grossly negligent actions are involved. Liability is limited to the amount of the proportional fee for the remaining contract period.
7. Default The Client is obligated to compensate the Service Provider for any damage caused by its default. If the Client defaults for more than one month, the Service Provider is also entitled to withdraw from the contract and claim damages. The Client is in default if it fails to perform by the deadlines specified in the contract or fails to respond to a reminder.
8. Confidentiality Both parties are obligated to keep all business secrets of the other party confidential during the collaboration. This confidentiality obligation remains valid even after the end of the collaboration. If third parties are involved in fulfilling the contract, both parties must ensure that they are also bound to the same confidentiality.
9. Severability Clause If any of the aforementioned conditions are invalid, the validity of the remaining conditions shall not be affected. Legally binding declarations made to RIKOLONIA – Rikschamarketing and Event e.K. must be in writing.
10. Place of Performance The place of performance is generally Cologne. Artwork for advertising purposes must be sent to RIKOLONIA – Rikschamarketing and Event e.K., unless otherwise agreed, regardless of the location of the advertising.
11. Jurisdiction This contract is governed exclusively by German law. The place of jurisdiction for all disputes arising from or in connection with this contract is Cologne. If any provision of this contract is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. The parties agree to replace the invalid provision with a valid provision that achieves the intended economic result as closely as possible.